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Everything You Need to Know Before You Buy – And After

Shopping for furniture should be as comfortable as the pieces we sell. That’s why we’ve gathered answers to the most common questions about our materials, custom orders, delivery, warranties, and more. Whether you’re curious about leather grades, how custom design works, or what to expect after purchase, you’ll find clear, helpful answers right here.

Where are Leather Express products made?

Our furniture is proudly crafted in North America by skilled artisans, using high-quality materials for exceptional durability and design integrity.

What materials are available for furniture at Leather Express?

Leather Express offers furniture in top-grain leather or high-performance fabric options.

What makes Leather Express different from other furniture stores?

Leather Express stands out due to its custom-built orders, American-made craftsmanship, design-driven showrooms offering personalized attention, hundreds of options for colors, materials, and styles, transparent timelines, and a reputation built on decades of happy customers.

Does Leather Express offer financing options?

Yes, Leather Express offers a simple and affordable financing plan to help customers bring home their dream furniture and pay over time.

What is top-grain leather?

Top-grain leather is made from the upper layer of the hide and has a smoother, more uniform appearance than full-grain leather while still maintaining durability and breathability. Our manufacturers only use top-grain leather because it is more resistant to stains and easier to maintain, making it ideal for everyday use.

It’s the most popular choice for high-end leather furniture because it strikes a strong balance between luxury feel, consistent look, and practical care.

Can I customize the furniture's color, configuration, or material?

Yes. Most of our collections are fully customizable, from leather type and color to cushion firmness and modular configurations.

How long does it take to receive made-to-order furniture?

Custom orders typically arrive within 8–10 weeks, though we also have a curated selection of in-stock floor models on sale regularly that are ready for immediate delivery.

Do you offer delivery and setup?

Yes, we offer white-glove delivery service, including in-home setup and removal of packaging, so your furniture arrives stress-free.

Do you offer any warranties or protection plans?

Most of our furniture includes a manufacturer’s warranty, and optional protection plans are available to cover accidents or spills.

Can I see the furniture in person before purchasing it?

Absolutely. Our showroom is open every day, and we encourage you to visit. You’ll be able to see and feel the exact materials, finishes, and build quality before placing your order. Our design team is here to walk you through your options and ensure everything fits your style, space, and expectations.